Return Policy

Thank you for shopping at iBuyExpress. We want to ensure you have a hassle-free shopping experience, and our Return Policy is designed to assist you with any product returns or exchanges.

1. Eligibility for Returns:

To be eligible for a return, the product must be in its original condition, unused, and with all original tags and packaging intact. Certain products may have specific eligibility criteria, which will be mentioned in the product description.

2. Return Period:

You have [number of days] days from the date of delivery to initiate a return or exchange. If the return period has elapsed, we may not be able to process your request.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our customer support team via email or phone to inform them of your intention to return the product.
2. Provide relevant details, such as your order number, the product you wish to return, and the reason for the return.
3. Wait for confirmation and further instructions from our customer support team before proceeding with the return.

4. Return Shipping:

Unless the return is due to a faulty or damaged product or a mistake on our part, the cost of return shipping will be borne by the customer. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item.

5. Refund or Exchange Process:

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund or exchange. If approved:

• For refunds: The refunded amount will be credited to your original payment method within 5 working days.
• For exchanges: The replacement product will be shipped to you within [number of days] working days, subject to availability.

6. Non-Returnable Items:

Certain products are non-returnable for hygiene and safety reasons, such as [list of non-returnable items]. Additionally, customized or personalized products may not be eligible for returns.

7. Contact Us:

If you have any questions or concerns regarding our Return Policy, please feel free to contact our customer support team at support@ibuyexpress.com.

At iBuyExpress, we value your satisfaction and aim to provide you with the best possible service. We appreciate your understanding and cooperation with our Return Policy to ensure a smooth and enjoyable shopping experience.